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MyChart ® Epic Systems Corporation

MyAspirus Frequently Asked Questions


Enrollment Questions
What is MyAspirus?
Is there a fee to use MyAspirus?
How do I sign up?
Who do I contact if I have further questions?

Your Medical Record
When can I see my test results in MyAspirus?
Why are certain test results not shared electronically via MyAspirus?
Why can't I see my lab results from my Emergency Room or Inpatient Visit?
If some of my health information on MyAspirus is not correct, what should I do?
Can I send my After Visit Summary to another provider?
How do I view my After Visit Summary?
If I send a message to my doctor, when can I expect a reply?

MyAspirus For My Family
Can I view a family member's health record in MyAspirus?
Can I ask questions regarding a family member from my MyAspirus account?

After I Have Enrolled
Login
   I forgot my password. What should I do?
   Can you send me a new activation code as I have lost it, let it expire or did not receive it?
   How do I change my Password?
   How do I change my e-mail address in MyAspirus?
   Why do I have to keep changing my password?
   I forgot my username, what do I do?
Messaging
   How should I send a message with Clinical information?
   Why can't I message my provider?
   How do I submit a refill request?
   What is an E-Visit and can I have an E-Visit with my Primary Care Provider?

General Questions
Where can I find further information on available Primary Care Providers in the Aspirus System?
Can I pay my bill on MyAspirus?

Technical Questions
How is MyAspirus secure?
What is your privacy policy?
I was logged out of MyAspirus, what happened?
What do I need to use MyAspirus?
My activation code does not work, what should I do?
Is my activation code my user ID?






What is MyAspirus?

MyAspirus offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyAspirus, you can use the Internet to:

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Is there a fee to use MyAspirus?

MyAspirus is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyAspirus activation code during their clinic visit with their provider and may submit the code by clicking the "Sign Up With Activation Code" button on the pre-login page of MyAspirus. If you were not issued an activation code, you may click "Sign Up Without Activation Code" on the pre-login page of MyAspirus which will auto-generate an activation code as we validate your information.

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Who do I contact if I have further questions?

You can call our MyAspirus Patient Support Line at 888-692-7740.

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When can I see my test results in MyAspirus?

Your test results are released to your MyAspirus account after your physician has reviewed them. This is generally within four business days of the result being resulted by the provider.

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Why are certain test results not shared electronically via MyAspirus?

Your provider is able to determine which types of test results are able to be accessed through MyAspirus. Further, tests of a very sensitive nature are not released to MyAspirus. Currently we do not release reproductive health, behavioral, HIV, Pathology, or Imaging results to MyAspirus. Please contact your clinic directly to receive these results.

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Why can't I see my lab results from my Emergency Room or Inpatient Visit?

If you are looking to view test results from an Emergency Room or Inpatient visit, please click the blue button "Include Hospital Results" at the top of the Test Results page.

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If some of my health information on MyAspirus is not correct, what should I do?

Your MyAspirus information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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Can I send my After Visit Summary to another provider?

Yes, go to the 'Visits' tab, click Visit Summaries, from the Visit Summaries page, there is an Envelope icon on the right of the visit summary, click the Envelope, and fill in the requested information to e-mail the summary.

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How do I view my After Visit Summary?

Click the 'Visits' tab and select 'Visit Summaries' ('Admission Summaries' for Inpatient) under the Visit History section. Select the desired appointment. The After Visit Summary will then open for that visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyAspirus should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyAspirus?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyAspirus account, and then connect to information regarding their family member. Proxy access can also be utilized for aging loved ones and caretakers. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service. The proxy consent form is found by going to Preferences, click 'Personalize', beneath the heading of 'Whose Records Can I View?' a link is available to download the form for submission.

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Can I ask questions regarding a family member from my MyAspirus account?

MyAspirus offers direct access to your personal health record. Therefore, any correspondence about another individual's information would be placed in your health record. This could potentially jeopardize medical care as the information contained in the correspondence would not appear in the correct health record.

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I forgot my password. What should I do?

You may contact our MyAspirus Patient Support Line at 888-692-7740 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may activate by clicking the "Sign Up Without Activation Code" button on the sign-in page. This will auto-generate an activation code as we validate your information.

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How do I change my Password?

Your password can be changed by going to the Preferences Tab when logged into MyAspirus, click Security Settings. The first section will prompt you to enter your current password, as well as your new desired password.

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How do I change my e-mail address in MyAspirus?

A patient's email address can be changed through MyAspirus by going to the "My Medical Record" tab, click "Administrative Info", and at the bottom of the webpage there is a link labeled "Change E-mail Address."

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Why do I have to keep changing my password?

Within MyAspirus we are able to specify the password requirements for all patients but have no way to exempt individual people from the password requirements; this is a function of how the software we use was built. Because the sensitivity of information protected by MyAspirus as well as individual acceptance of risk toward that information will vary by patient we have set the password complexity to something that we feel is a reasonable balance for all patients that will comply with HIPAA's Security Rule requirements.

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I forgot my username, what do I do?

Your username can be changed by clicking the 'Forgot MyAspirus Username' link underneath the username field when logging into MyAspirus. MyAspirus will then prompt you to verify your First Name, Last Name, Last four of Social Security Number and Date of Birth. This will send your username to the e-mail address on file.

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How should I send a message with Clinical information?

The proper way to submit a message to your provider that contains clinical information is to submit a medical advice request message by following the below steps:

  1. Go to 'Messaging' Tab
  2. Click 'Get Medical Advice'
  3. Click 'General Question'
  4. Choose the recipient and Subject
  5. Access trusted health information resources.
  6. Communicate electronically and securely with your medical care team.

  7. **It is important to remember that when submitting clinical information that it should be done following these steps to ensure the messages will reach your clinic in a timely manner**
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Why can't I message my provider?

A Provider will populate to your messaging list when you have seen the provider in the office within the last 18 months.

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How do I submit a refill request?

To ensure that your refill requests are routed to your clinic in a timely manner, please follow the below steps:

  1. Go to 'Messaging' Tab
  2. Click 'Request Rx Refill'
  3. Select the Medications needing a Refill
  4. Click Continue
  5. Verify Pharmacy
  6. Submit Request
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What is an E-Visit and can I have an E-Visit with my Primary Care Provider?

An E-visit is a way to communicate online with a provider for a non-urgent condition. E-visits allow you to message an E-Visit provider to request advice for a specific set of Symptoms. E-Visits cost $35 and are not billed to insurance; you will be billed for this charge. E-Visits are completed by E-Visit providers; they will not be completed with your Primary Care Physician.

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Where can I find further information on available Primary Care Providers in the Aspirus System?

Go to www.aspirus.org. On the Home Page there is an item called 'Find a Provider'. This will allow you to search based on name, specialty, as well as location and gender. Clinic information is provided for each provider.

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Can I pay my bill on MyAspirus?

Currently, we do not offer the feature to pay your bill on MyAspirus, but your bill can be paid online by going to Aspirus.org, under the 'I Want To' select Pay My Bill or click here.

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How is MyAspirus secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyAspirus uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyAspirus. Unlike conventional e-mail, all MyAspirus messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyAspirus is owned and operated by Aspirus, Inc. and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Aspirus.

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I was logged out of MyAspirus, what happened?

We aim to protect your privacy and the security of your information. While logged into MyAspirus, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyAspirus. We recommend that you log out of your MyAspirus session if you need to leave your computer for even a short period of time.

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What do I need to use MyAspirus?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Internet Explorer, Google Chrome, Firefox, or Safari).

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems you can call our MyAspirus Patient Support Line at 888-692-7740.

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Is my activation code my user ID?

No, your activation code is not your MyAspirus ID or password. You will use this code only once to log into MyAspirus for the first time. (The code will expire after you have used it or after 30 days). When you log into MyAspirus the first time, you will then be asked to create your own unique MyAspirus ID and password.

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