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MyChart ® Epic Systems Corporation

MyAspirus Frequently Asked Questions

Enrollment Questions
What is MyAspirus?
Is there a fee to use MyAspirus?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyAspirus?
Why are certain test results not shared electronically via MyAspirus?
If some of my health information on MyAspirus is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyAspirus For My Family
Can I view a family member's health record in MyAspirus?
Can I ask questions regarding a family member from my MyAspirus account?
Can my spouse and I share one MyAspirus account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyAspirus secure?
What is your privacy policy?
I was logged out of MyAspirus, what happened?
What do I need to use MyAspirus?
My access code does not work, what should I do?
Is my access code my user ID?

What is MyAspirus?

MyAspirus offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyAspirus, you can use the Internet to:

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Is there a fee to use MyAspirus?

MyAspirus is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyAspirus activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next office visit.

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Who do I contact if I have further questions?

You can call our MyAspirus Patient Support Line at 888-692-7740.

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When can I see my test results in MyAspirus?

Your test results are released to your MyAspirus account after your physician has reviewed them. This is generally within 1-14 days.

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Why are certain test results not shared electronically via MyAspirus?

Your provider is able to determine which types of test results are able to be accessed through MyAspirus. Further, tests of a very sensitive nature are not released to MyAspirus.

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If some of my health information on MyAspirus is not correct, what should I do?

Your MyAspirus information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyAspirus should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyAspirus?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyAspirus account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyAspirus account?

MyAspirus offers direct access to your personal health record. Therefore, any correspondence about another individual's information would be placed in your health record. This could potentially jeopardize medical care as the information contained in the correspondence would not appear in the correct health record.

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Can my spouse and I share one MyAspirus account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyAspirus account.

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I forgot my password. What should I do?

You may contact our MyAspirus Patient Support Line at 888-692-7740 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

You may contact our MyAspirus Patient Support Line at 888-692-7740 to request a new, secure password. After we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new access code to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyAspirus and from the left menu, go to the Preferences section and select the appropriate option.

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How is MyAspirus secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyAspirus uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyAspirus. Unlike conventional e-mail, all MyAspirus messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyAspirus is owned and operated by Aspirus,Inc. and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyAspirus.

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I was logged out of MyAspirus, what happened?

We aim to protect your privacy and the security of your information. While logged into MyAspirus, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyAspirus. We recommend that you log out of your MyAspirus session if you need to leave your computer for even a short period of time.

What do I need to use MyAspirus?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My access code does not work, what should I do?

For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you still have problems you can call our MyAspirus Patient Support Line at 888-692-7740 .

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Is my access code my user ID?

No, your access code is not your MyAspirus ID or password. You will use this code only once to log into MyAspirus for the first time. (The code will expire after you have used it or after 30 days). When you log into MyAspirus the first time, you will then be asked to create your own unique MyAspirus ID and password.

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